I tried all the USB ports and as soon as Windows 10 gets to the login screen, the k/m lights go off and don't work. If none of the above suggestions resolve your issue, the port (PS/2 or AT) on the back of the computer may be faulty. We appreciate people which can actively contribute to problem solving, not people questioning why we want to solve an issue. A corrupt BIOS is one of the possible causes of a computer unable to complete POST or boot into the operating system. I ran into this exact same issue on one of our PC's and couldn't quite track down what was causing the issue. While looking for answers I did see a website say to try doing a refresh of the computer. Dell makes Inspiron desktop and laptop computers. They're all typically the same generic Dell keyboards. It is a microsoft curve with the latest drivers. I tried these and they did not work. I'll try out the ones Rod-IT linked. The only thing I can think of is that this model of Dell Precision was not tested in the Fall Creator update back in OCT17 by Dell. Tried plugging into different keyboard, different USB ports, etc. Right Mouse Click on: Custom USB Devices -> HP USB-C to DisplayPort Adapter, Choose: Browse My Computer for driver software, Choose: Let me pick from a list of device drivers on my computer, Select: USB Input Device from the options, You should get a successful update dialog. I see some similar posts about printers doing this too. official technical support services. Please try another make/model of keyboard lets rule out what it is and isn't, I am having the same issue with, now 2 computers, at a client where they have tried different keyboards/mice on the affected computers and all show up as "The drivers for this device are not installed. Remove the problem devices from Device Manager, plug in to any port any manually install the drivers, instead of running setup for it. I uninstalled KB4074588 and it worked. Kinda strange, but it's worked for me on a few things. Protect Yourself From Tech Support Scams
Can you please tell me what the update was by any chance so I can see if I have the same? Verify your account Logitech USB Receiver and touchscreen on Dell Latitude E7270 stopped working. I am seeing this pop up ALOT with client devices. You can help protect yourself from scammers by verifying that the contact is a, official However when the computer has booted the keyboard is there. On switching the desktop computer on the following message is displayed "Keyboard not found. Feb 19, 2018 at 21:51 UTC. Please connect USB keyboard to a USB port on the computer. You guys saved me. I've run into USB driver issues with a few older printers and it turned out they don't work well on USB 3 ports. If so, the motherboard or I/O board may need to be replaced. The fix? Good luck! I found on the Dell forums that more and more people are experiencing this issue and none of the things they recommend permanently resolves the issue. At least that's what I found on one of the machines having issues. I was beating my head against the install/uninstall devices loop for almost an hour. Updated: 12/30/2019 by Computer Hope. Brand new Dell 5580 Laptop, the English one is not affected. on UK or French versions of Windows 10 before releasing it. ;-), http://www.dell.com/support/home/uk/en/ukdhs1/Drivers/DriversDetails?driverId=DPW8M, http://www.dell.com/support/home/uk/en/ukdhs1/product-support/product/dell-smrt-kybrd-kb813/drivers. ... go by that instead (max watts at +12 v divided by 12 = the max amperage at 12 v). Verify that the keyboard is connected correctly to the computer by turning off your computer and then disconnecting and reconnecting the keyboard to the computer. Uninstalling the KB4074588 update and rebooting fixed my Acer Spin 5 SP513 laptop. I was able to remote into the machines and uninstall that way. I have been involved with PC’s since th 8086’s of early 1990s and I have never seen such a thing in a brand name computer. Microsoft global customer service number. No luck, Ran Windows Recovery tools, does not work in Safe Mode either, Ran Windows Restore to a previous point, didn't work. For example, plugging in a mouse would cause the red light on it to appear for several seconds before turning off. I had this same issue. I was having this same issue, just with a different model of keyboard/mouse (Dell machine and wireless keyboard/mouse combo) and after uninstalling the KB4074588 update like michellelieske suggested, the issue was resolved. The drivers from Intel were the only way to fix it. Learn More. The software, for the Comfort Curve 2000 keyboard, was downloaded from the MICROSOFT website as I was instructed to do. There is power on the keyboard and hence I cannot select any option. Tried the Sticky, Toggle keys settings on/off trick. Keyboard initialization failure." This is definitely is a driver issue because both sets of k/m work in the BIOS. Besides, we like to understand and to explain to our clients what happened, it's the way we like to provide our IT services. To continue this discussion, please My best guess is that it was a registry change made by the patch that caused the issue.
Then I came across your post. I tried a different keyboard and mouse. Uninstalling KB4074588 and rebooting has immediately fixed the problem here. I would think many others would report the issue. Checked BIOS, no changes and with defaults. KB4074588
Checked USB 3.0 support and enabled all ports. I have a location that reported this on 7 HP workstations in the store. I don't like this because now we don't have an answer to the solution other than re-rolling on the machine hoping it doesn't happen again. I actually had the first one go out in 2 weeks and trust me, I'm not much of a typist! Looks like I'll be returning to the skeptical watch of windows updates. Thanks for your feedback, it helps us improve the site. It also could be possible that Windows 10 is not supported for this machine all together. Keyboard initialization failure." It acts as a temporary keyboard in-case your keyboard does not work. I believe the Cumulative update for 2018-02 is KB4074588. I'm still Win7 / Win10 right now, so just seeing some of the weird drivers and permission stuff. I have a Dell OPTIPLEX 380 with Windows 7 loaded. Antec doesn't make them these days, and they've been making power supplys a long, long time. Page 1 of 2 - Keyboard Not Detected By BIOS - posted in Internal Hardware: Hi, How do I begin to fix this? Confirming update with BizLink Technology. Here is how I got mine working without doing a driver rollback, I just had to define to use the device as a USB device and not the USB-C Display port adapter. Tried wired Plain Jane keyboards and mice to no avail, touchscreen no longer working, had to give up and start over. Verify that the keyboard is connected correctly to the computer by turning off your computer and then disconnecting and reconnecting the keyboard to the computer. If the Dell computer or tablet supports BIOS recovery 2 or 3, you can recover the corrupt BIOS by using the recovery method that is detailed below for your Dell … Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. In the BIOS Events, there are a bunch of "Alert! Ensure that there are no stuck keys on the keyboard. According to the information about the different styles of keyboards, this one stated it was compatable with my system. "Keyboard not found. 1709 - OS Build 16299.248 Windows 10 Pro 64bit. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary I believe it is greyed because it seems the device is connecting and disconnecting from the system intermittently. Drivers were not updated, so either some other driver might work or there is no telling if something could hose the drivers all together.